SERVICES

• Services
• Operating System Support
• Professional Services
• Harmony
• VNOC
• Training
• Hardware Maintenance
• Managed Services

Hardware Maintenance

At MVSS we take pride in provisioning and delivering superior service on the equipment we supports. MVSS is well geared, as a service provider with duplicate capabilities, to maintain your critical infrastructure at an optimum level.

In order to provide optimum service levels and response MVSS are continually looking to improve and make a commitment to provide:

Engineering Excellence

• Certified Engineers for your flavour of equipment
• Retention, continual training and certification of Staff
• Extended network key support within the IT industry

Call resolution

• Initial support calls handled by certified engineers
• Use of diagnostic and support tools for faster fault diagnostic and future problems
• Two hour onsite service response time

Parts Availability

• 100% parts sparing policy
• All parts warehoused in the city where your equipment is located
• Extensive compliance testing of all spare parts used

SLA's

• Variety of cost effective Service levels to meet your business needs
• Commitment to meeting service calls 100% of the time
• Additional Service options to increase uptime and effectiveness of your infrastructure

In addition to this MVSS maintains a best practice for all its internal processes, procedures and internal systems. The continual improvement and upgrade of these ensures that or commitment to Engineering excellence, Call resolution, Parts availability and service are continually met and improved.