SERVICES

• Services
• Operating System Support
• Professional Services
• Harmony
• VNOC
• Training
• Hardware Maintenance
• Managed Services

Managed Services

MVSS is committed to becoming the provider of midrange services. In order to achieve this goal, MVSS has developed and implemented internal processes and systems that allow effective, efficient and proactive management of customer's infrastructure. This introduces improved levels of consistency and discipline to MVSS outsourcing operations.

MVSS implements its best practices standards into the operation and management of all customers infrastructure and is able to draw on its certified staff to improve the management and efficiency of their operating environment.

The midrange services include remote monitoring and onsite services required by the end user. In addition, MVSS also provides the option of hosting your infrastructure at a variety of sites throughout the country. Our facilities management allows for greater security and delivery of service which all lead to increased efficiency.

MVSS Managed services include all or part of the following depending on end user requirements;

• Systems Administration

Comprehensive 24x7 System administration of end users infrastructure.

• Capacity planning & Performance tuning

Efficient and effective system administration is based on a sound foundation of processes that look to eliminate any unscheduled downtime or reduction in service. MVSS implement many processes that take a proactive approach which accurately predict the future requirements of your infrastructure. In addition to this we take a hands on approach with the business to uncover and identify future needs. In doing this we ensure that the IT systems are in-place to accommodate growth

• Change Management

In order to ensure full security and management compliance MVSS adhere to the strictest process in terms of change management.

• Reporting

Capacity planning, performance tuning and efficiency of service can only be determined by efficient and effective reporting. MVSS provides a range of reports to end user management in addition to its consultation services so that businesses can effectively plan for future requirements.

• Call Escalation

Effective call escalation to management or vendors.

• Vendor Management

MVSS can provide the interface between hardware and software vendors. It is preferred that this function is handled by MVSS as it increases efficiency in the management of infrastructure. Deployment of patches, microcode and security releases is greatly improved.

• Patch & Security Management

One of the most crucial aspects of your IT infrastructure is your security of your data. The best way in which to avoid this is a sustained approach to Patch management and security releases which ensures everything is maintained at the recommended levels. MVSS comprehensive reporting highlights any required system updates and provides the vehicle which to implement it.

• Operating System upgrades

Documented migrations plans for any upgrades are used in addition to providing a business case as to which software upgrade options are required. Implementation of any migration plans follow the approved document and adhere to MVSS and any end user's change management policies.

• Migration planning and implementation

All migration planning and implementation goes through a stringent process of recommendation, review and then implement. Any proposed changes to the systems must fist be approved by the end user. This will be based on MVSS reporting and recommendation after all the required analysis has been performed.